Webinar: Advanced Performance Metrics: Process Capability and the Process Capability Index

This webinar illustrates how process capability indexes contrast the reality of process performance against process specifications that have both lower and upper specifications – like too slow or fast, large or small, etc. The example used in the webinar tells the story of an ad hoc improvement project team that went through several process changes… Read More

Webinar – System Level Measurement and Improvement

Measuring and improving performance at a systems-level has several unique challenges. In order to measure how well the system of care for a time sensitive emergency is working, we need to combine data across multiple entities. In some communities, this can get quite complex with multiple hospitals and multiple EMS agencies. It may require organizations… Read More