Webinar: Advanced Performance Metrics: Process Capability and the Process Capability Index

This webinar illustrates how process capability indexes contrast the reality of process performance against process specifications that have both lower and upper specifications – like too slow or fast, large or small, etc. The example used in the webinar tells the story of an ad hoc improvement project team that went through several process changes… Read More

Systems Concepts – Part 2: Best Parts Do Not Make A Best System

This vlog post is the second in a series about the concept of systems. It explores the systems design principle that having all of the best individually performing parts does not nesessarily provide the best performing system. That concept is then applied to the example of systems of care for out-of-hospital cardiac arrest. (Duration –… Read More

Systems Concepts – Part 1: What is a System?

This vlog post is the first in a series about the concept of systems. We begin with a discussion of the definition of a system and introduce the idea of systems thinking. We then look at how that applies to improving clinical quality and economic efficiency in systems of care, particularly for high-risk time-sensitive conditions… Read More