The Center for Systems Improvement (CSI) designs, improves and supports emergency medical services (EMS) systems and regional systems of care for time-sensitive conditions, such as those for sudden cardiac arrest, severe trauma, heart attack, stroke, and sepsis. These are just some of the conditions where truly emergent care needs to be both effective and efficient in order to give patients the best chances of survival and recovery. Clinically proficient treatment without timely delivery is not enough. Timely delivery without proficient care is inadequate. Proficient and timely care at an unaffordably high cost is not economically sustainable. Your community’s systems of care for these conditions need to be effective, timely AND efficient.

In EMS systems and in systems of care for time sensitive conditions, there’s a staggering array of complex processes and interactions within and between multiple logistical, electronic and human systems. Like the gears of a clock, all the parts have to work together. But when the parts do not fit together with precision; when there’s friction between parts; when the parts do not move in coordination – EMS systems and these time sensitive systems of care fall short of their potential. CSI works with stakeholders to refine a community’s emergency medical care systems into well-oiled machines that consistently deliver high levels of quality, in a timely manner, with a high level of operational efficiency.

EMS Quality Academy

The EMS Quality Academy provides resources for EMS quality managers and others interested in learning about quality, improvement science, and how to design, implement and improve a quality management program in EMS organizations or systems of care for time sensitive conditions. Click here to see our offerings and get more information.