The EMS Quality Academy is an education resource for EMS quality managers, medical directors, those coordinating systems of care for time sensitive conditions, and others interested in quality management for emergency healthcare.

The emphasis here will be on the initial training, continuing education and on-going professional development of EMS quality managers and others who have emergency care quality management responsibilities included in their job descriptions.

The Academy will also help those interested in the design, implementation, and refinement of quality management programs for EMS provider organizations, emergency-related clinical service lines in hospitals, and systems of care for time sensitive conditions.

The EMS Quality Academy offers both free and premium content. New free content in our web shows will be added on regular basis. New online courses in the Premium content category will be added from time to time when new classes are developed.

Free Content

Web Shows

  • Quality Over Coffee (FREE) – Grab a cup of coffee and join us for brief and casual discussions on topics in quality management.
  • Through the Lens of Systems (FREE) – Exploration of topics related to systems of care for time sensitive conditions.

Instructional Videos

  • Quality Tools – Run Charts (FREE) – This collection of instructional videos explains how to properly interpret run charts.
    • Part 1 – Introduction to Run Charts – Knowing if performance is getting, worse, or staying about the same – it can have a big impact on management decisions. The tool that helps us understand how things are going is also one of the most important data visualization tools in the quality management toolbox – the run chart. This set of videos will explain the basic elements of a run chart and how often to add new data points. This first video in series will look at how to understand the variation you see in a run chart, and then, how to interpret the run chart to make management decisions. Duration = 8 min 9 sec
    • Part 2 – Variation and Trends – We discuss how variation is present in all processes and the two types of variation we are looking for in run chart interpretation – common cause and special cause variation. The use of run chart rules to differentiate between the two types of variation is introduced with an explanation of the run chart rule for trends. Subsequent lessons will cover the other run chart rules. Duration = 11 min. 27 sec.
    • Part 3 – Shifts – This lesson addresses the run chart rule for shifts. As an example to show how to apply the run chart rule for shifts, we look at the data from an improvement project team that’s watching their time interval data as they implement a change in their process for getting a 12 lead ECG on patients walking into the ED with chest pain. Duration = 12 min. 00 sec.
    • Part 4 – Runs – This lesson addresses the run chart rule for runs. We learn what a run is; how to count data points to determine if an actual run exists; and how to a special table of values to determine if there is evidence of special cause variation based on the frequency of runs. Duration = 5 min. 19 sec.
    • Part 5 – Outliers – This final lesson in the series addresses the run chart rule for outliers. We learn about the outlier rule and then summarize this five part series on run charts. Duration = 5 min. 0 sec.


  • EMS and Systems of Care Webinar Series (FREE) – This series of webinars is produced in collaboration with the American College of Cardiology.
    • Making the Leap to Improvement Science – This first webinar in the series briefly covers the history of quality, the modern industrial quality model, how healthcare has adopted that model, and how that model applies to EMS and systems of care for time sensitive conditions.
    • Team-Based Quality Model – The next five webinars cover the Team-Based Quality Model and how it can be applied to individual EMS and hospital organizations as well as regional systems of care consisting of multiple hospitals and EMS providers.
    • Clinical Performance Requirements in EMS – A discussion of why and how to implement clinical performance requirements in EMS through contracts and service level agreements. A group of expert panelists discuss the content following the main presentation.
    • Implementing Time Sensitive Care Coalitions – This webinar challenges current approaches in the design and operation of systems of care for time sensitive conditions, such as those for STEMI, trauma, stroke, cardiac arrest and sepsis. The webinar will help you rethink how these systems are organized and then introduce the multi-condition Time Sensitive Care Coalition model.

Premium Content

Online Video Courses

Currently in development, the Academy will be offering several online video courses for the initial training, continuing education and professional development of EMS quality managers. The video lessons will include exercises to be completed by the student with spreadsheet software and other commonly available tools. These classes will be offered on a fee per course basis.

EMS Quality Management – Orientation Course (now in development) – This course is designed for those new to an EMS quality manager position or to a position where management of EMS quality is a part of their job description. It is intended to help the new EMS quality manager understand their role and be ready to take on basic responsibilities in managing and improving quality in their EMS organization. Upon completion of the introductory course, students will be able to:

  • Define quality management its purpose in the operation of an emergency medical service.
  • Describe the role and responsibilities of an EMS quality manager
  • Discuss the rationale behind the evolution of modern quality management programs from medieval trade guilds to current contemporary best practices.
  • Conduct an improvement project using the plan-do-study-act cycle.
  • Apply the classic ‘seven basic tools’ for quality improvement projects (cause-and-effect diagrams, check sheets, control charts, histograms, Pareto charts, scatter diagrams, and flowcharts).

EMS Quality Management – Core Competencies Course (future development) – Building on content from the Orientation Course, this course is designed to help EMS quality managers prepare to take on a full range of responsibilities in designing and managing an EMS quality program.

Advanced Topics in Quality Management and Systems of Care (future development) – Quality managers and others working in support of systems of care for time sensitive conditions will explore more sophisticated concepts, tools, and techniques for improving the quality, efficiency and value of EMS services, systems of care, and multi-condition time sensitive care coalitions.