The EMS and Systems Quality Academy is an education resource for EMS quality managers, medical directors, those coordinating systems of care for time sensitive conditions, and others interested in quality management for emergency healthcare.

The emphasis here will be on the initial training, continuing education and on-going professional development of EMS quality managers and others who have emergency care quality management responsibilities included in their job descriptions.

The Academy will also help those interested in the design, implementation, and refinement of quality management programs for EMS provider organizations, emergency-related clinical service lines in hospitals, and systems of care for time sensitive conditions.

For new EMS quality managers, the Academy will soon release orientation and core competencies courses to get you familiar with the basics of being an EMS quality manager and learning the core knowledge and skills needed to be effective in your new role.

For those quality managers comfortable with the content in the core competencies course, we also offer refresher, intermediate and advanced levels of educational content – and in a variety of formats as described below:


  • Quality Over Coffee (FREE) – Grab a cup of coffee and join us for a brief discussion on a specific topic in quality management.
  • Through the Lens of Systems (FREE) – Discussions on topics related to systems of care for time sensitive conditions

Webinars – Archive Recordings

  • EMS and Systems of Care Webinar Series – This series of webinars is produced in collaboration with the American College of Cardiology
    • Making the Leap to Improvement Science – This first webinar in the series briefly covers the history of quality, the modern industrial quality model, how healthcare has adopted that model, and how that model applies to EMS and systems of care for time sensitive conditions.
    • Team-Based Quality Model – The next five webinars cover the Team-Based Quality Model and how it can be applied to individual EMS and hospital organizations as well as regional systems of care consisting of multiple hospitals and EMS providers.
    • Clinical Performance Requirements in EMS – A discussion of why and how to implement clinical performance requirements in EMS through contracts and service level agreements. A group of expert panelists discuss the content following the presentation.

Online Video Courses

Currently in development, the Academy will be offering several online video-based courses for the initial training and professional development of EMS quality managers. The video lessons will include exercises to be completed by the student with spreadsheet software and other commonly available tools.

Orientation Course (in development) – This course is designed for those new to an EMS quality manager position or to a position where management of EMS quality is a part of their job description. It is intended to help the new EMS quality manager understand their role and be ready to take on basic responsibilities in managing and improving quality in their EMS organization. Upon completion of the introductory course, students will be able to:

  • Define quality management its purpose in the operation of an emergency medical service.
  • Describe the role and responsibilities of an EMS quality manager
  • Discuss the rationale behind the evolution of modern quality management programs from medieval trade guilds to current contemporary best practices.
  • Conduct an improvement project using the plan-do-study-act cycle.
  • Apply the classic ‘seven basic tools’ for quality improvement projects (cause-and-effect diagrams, check sheets, control charts, histograms, Pareto charts, scatter diagrams, and flowcharts).

Core Competencies Course (in development) – This course is designed to help EMS quality managers prepare to take on a full range of responsibilities in designing and managing an EMS quality program.