The Center for Systems Improvement (CSI) provides consulting, education, and support services in the field of emergency healthcare. CSI specializes in emergency medical services and systems of care development for high-risk time-sensitive conditions (e.g., cardiac arrest, trauma, acute myocardial infarction, stroke, and sepsis).

The company president, Mic Gunderson, has been involved in emergency healthcare for over 40 years in various leadership, managerial and clinical roles. Among his prior positions, he worked at the American Heart Association as their National Director for Clinical Systems; EMS System Director for Kent County EMS in Grand Rapids, Michigan; President at Integral Performance Solutions (consulting firm specializing in emergency healthcare system design); National Director for Quality, Education and Research with the Rural/Metro Corporation (a publicly traded national ambulance company); Director of Research and Education with the Office of the Medical Director in the Pinellas County (Florida) EMS System; and as a Research Associate in the Department of Surgery at the University of South Florida College of Medicine in the study of oxygen transport physiology in shock and CPR. Earlier in his career, Mic has served as both a front line paramedic and firefighter. He has worked in military, private and governmental EMS agencies. Mic has authored many journal articles, authored and edited several textbooks, been an editor and editorial board member for several academic journals, and has served on the boards of directors for several national EMS organizations. His many contributions to EMS was recognized by the National Association of EMS Physicians as one of the inaugural non-physicians members inducted to become a Fellow of the Academy of Emergency Medical Services. More information (LinkedIn)