Center for Systems Improvement
Center for Systems Improvement
Composite measures are useful tools for summarizing groups of metrics as a single metric. This webinar shows how to build composite measures based on polarity, magnitude and weighting. The example used throughout this webinar was building a basic cardiac resuscitation performance measure consisting of five process metrics – compression rate, depth, peri-shock pause, compression fraction… Read More
This webinar illustrates how process capability indexes contrast the reality of process performance against process specifications that have both lower and upper specifications – like too slow or fast, large or small, etc. The example used in the webinar tells the story of an ad hoc improvement project team that went through several process changes… Read More
Measuring and improving performance at a systems-level has several unique challenges. In order to measure how well the system of care for a time sensitive emergency is working, we need to combine data across multiple entities. In some communities, this can get quite complex with multiple hospitals and multiple EMS agencies. It may require organizations… Read More
The EMS quality manager usually has responsibility for clinical processes – in collaboration with the EMS medical director. But what about quality issues in other parts of the EMS organization? In this episode, we talk about how can the EMS quality manager can have a broader impact. Duration: 3 minutes, 12 seconds
This webinar discusses EMS STEMI Alerts in systems of care. The role and importance of EMS STEMI Alerts are described. The definition of overcall and undercalls are explored followed by discussion of ways to balance them to optimize clinical quality and operational efficiency. A panel discussion with Tom Bouthillet, Tim Phalen and Mic Gunderson follows.… Read More
Continuing education programs for EMS professionals should actually continue their professional development – not just maintain it. This episode considers the idea of designing an EMS CME program that helps your clinicians make progress towards their long term career goals and pursue their specific interests in EMS. Duration: 3 minutes, 9 seconds
Working EMS professionals can have vastly different clinical experiences and call volumes. Is a one-size-fits-all approach the best way to organize their continuing medical education programs? This episode explores the improvement opportunity idea of creating a prescription for each clinician based on a personal needs assessment. Duration: 2 minutes, 58 seconds
EMS quality managers usually don’t see themselves as scientists, but when they implement a well designed improvement project, they ARE using the scientific method. This segment describes the parallels between the design of EMS quality improvement projects and the design of scientific research projects. Duration: 3 minutes, 18 seconds
There’s a lot of acronyms used in quality management. Knowing what those acronyms stand for and the what their specific meanings are is not always obvious. Some of them are very similar to each other, so knowing these differences between them is also important. Some of the more common acronyms used in describing overall quality… Read More
There are several types of performance measures used in EMS. One of way of categorizing them is with the labels of outcome, process and balancing measures. Learn what these terms mean, how they differ from each other, and how to use each of them in your portfolio of EMS quality measures. The example used in… Read More