ACC Module 2: Structure Your Organization for Quality

The American College of Cardiology (ACC), in collaboration with the Center for Systems Improvement, is offering a free EMS and Systems of Care webinar series, Taking Clinical Quality to the Next Level. This second module of the series, called Structure Your Organization for Quality, is hosted by Mic Gunderson and moderated by Tim Phalen and Tom Bouthillet. The presentation points out that when many EMS agencies try to conducti quality improvement (QI) projects, they run into severe bandwidth issues. That’s largely because the majority of responsibility for the quality management program rests with one key manager. As a result, many projects are not started or left incomplete. By the time that person gathers, cleans, analyzes, and reports the data; resolves clinical incidents and complaints; and completes some clinical education; and addresses some of their ‘other duties as assigned’, there isn’t much of any time left for them to do actual QI projects. This webinar introduces a strategy that can dramatically expand an EMS agency’s capacity to do QI projects that make a measurable impact. The strategy, called ‘Team-Based Quality Management’ uses several components that include: Clinical Specialty Teams, Ad Hoc Improvement Project Teams, and EMS Clinical Specialists – with oversight and support from the senior management team of the EMS agency. Although this model is described in context of EMS, it can be applied to hospitals as well.

Duration: 1 hour 1 minute